I’m a results-driven senior Product Designer with 8+ years of experience shipping products for high growth brands across multiple industries and verticals including Intercom, Bumble and Monzo. I’m passionate about finding new ways to solve complex user problems, leveraging my craft and sharing my knowledge of product processes to help teams deliver the right solutions more efficiently.
✦ Product Thinking
Deep expertise in defining new product initiatives through experimentation and understanding user problems, while helping teams establish a clear link between design decisions, product vision and company goals.
✦ Process & structure
Passionate about working closely with cross-functional teams and establishing processes that help us find ways to validate product hypotheses and minimise risk, both to achieve business goals and to ensure we solve real problems for end-users.
✦ End to end design
Extensive experience designing end-to-end user flows and experiences across multiple platforms, always ensuring close collaboration with engineering and product teams so that new features are correctly scoped and tested.
Intercom
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Senior Product Designer
Aug 2021 - Present
Bumble
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Lead Product Designer
Aug 2020 - Aug 2021
Monzo
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Product Designer
Jun 2019 - Aug 2020
Sainbury's Argos
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Senior UI Designer
Aug 2018 - Aug 2020
Azimo
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Product Designer
Mar 2017 - Aug 2018
Travelex
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UI Designer
Jan 2015 - Feb 2017
Working
Making internet business personal at Intercom 👀
Reading
Listening
Outside of my work as a Product Designer, I enjoy experimenting with illustration styles and techniques. The art of illustration not only allows me to express myself and harness another element of my craft, it has also helped me bring creative thinking to my Product Design career where telling stories is crucial to deliver impactful experiences.
I also enjoy taking pictures wherever I go. I use photography as a way to keep a journal of the places I travel to and the interesting things I see around the world. -> @dwsnapshots on Instagram
